Shipping policy

ZYRAH AUSTRALIA – Shipping Policy

Order Processing

All items are stocked in Australia and orders are generally packed and dispatched within 1–2 business days after payment is confirmed.

Orders placed on weekends or Victorian public holidays will be processed on the next business day. Dispatch may take slightly longer during sales, festive seasons or other peak periods.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Shipping Within Australia

Orders are shipped Australia-wide through Australia Post.

Our current shipping options are:

  • Standard shipping: $11
  • Express shipping: $15
  • Free standard shipping: Available on orders of $100 or more

The free-shipping threshold is calculated after discounts have been applied and excludes shipping charges.

Estimated delivery times after dispatch are:

  • Standard shipping: Approximately 3–7 business days
  • Express shipping: Approximately 1–3 business days

These delivery times are estimates provided by Australia Post and may vary depending on your location, peak periods, public holidays, weather events or other circumstances affecting the postal network. Express shipping provides faster delivery but does not mean same-day dispatch.

Delivery Address

Please check that your name, email address and delivery address are correct before completing your order.

If you notice an error, contact us through our Contact Us form as soon as possible. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible once processing has begun.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected, the customer may be required to pay the cost of sending it again. If a refund is requested, reasonable shipping and return costs may be deducted where permitted by law.

Tracking and Delivery

Customers are responsible for monitoring the tracking information and ensuring that someone can receive the parcel or that there is a safe delivery location.

Australia Post may leave a parcel in a safe place or take it to a nearby post office in accordance with its delivery procedures.

An order will not be considered lost solely because tracking shows a delay. Where necessary, we will ask Australia Post to investigate the parcel before arranging an appropriate resolution.

Delayed, Lost or Damaged Parcels

If your parcel is significantly delayed, marked as delivered but cannot be located, or arrives damaged, please contact us through our Contact Us form.

Please provide your order number and any relevant photographs, including images of damaged packaging where applicable. We will respond within 1–2 business days and, where necessary, lodge an enquiry with Australia Post.

We will work with you to provide an appropriate resolution where an order is confirmed as lost or damaged in transit. Nothing in this policy limits your rights under the Australian Consumer Law.

International Shipping

Zyrah Australia currently ships within Australia only. Any future international shipping options and applicable rates will be displayed at checkout when available.